Knowledgebase
The F2 shortcut key doesn't work (Mac)
Posted by on 2013-11-14 01:49 PM

Note: There is currently a compatibility issue with Mac OS 10.9 (Mavericks) and WhiteSmoke 2012. The F2 shortcut functionality is currently unresponsive on that version; we are working hard to address this issue as soon as possible.

Please follow these instructions in order to correct the issue you are experiencing:

1. Open any word processor or text editor, enter text and then COPY it by pressing command+C. Now open WhiteSmoke and PASTE the text by pressing command+V. Now click the "Check" button. Did WhiteSmoke process your text? If it did, WhiteSmoke is working properly but there is something blocking the F2 key from functioning.

* You can change the settings in your Mac and disable the preset function of the F2 key:
1. Open 'System Preferences'.
2. Under 'Hardware', click the 'Keyboard' option.
3. Choose the 'Keyboard' tab.
4. make sure that the option: 'use F1, F2, F3 etc as standard function keys' is checked.

2. Check your keyboard to see if you have an "F Lock" or an "F Mode" button. It is usually located near the top right-hand corner of the keyboard. If you have one, simply press on it once and then try to see whether WhiteSmoke starts working when you press on your function key.

3. If the computer is a laptop/notebook, look for the "fn" button in the bottom left of the keyboard. Try holding it and then pressing F2.

4. If the problem persists, please contact our support team.

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